Support & Refund Policy

1. Getting support

The fastest way to reach us is by email at [email protected]. Please include your order or receipt details and a clear description of what you need, so we can help you quickly.

We aim to respond within 24–48 business hours. Support is available Monday–Friday.

2. Our money-back guarantee

We stand behind LeadFlux AI with a 30 days money-back guarantee on eligible purchases. If the Service isn't right for you within that window, you can request a refund as described below.

3. How to request a refund

• Email [email protected] within the 30 days from your purchase date.
• Include the email used to purchase and your order/receipt or transaction ID.
• Tell us briefly what didn't work for you — it helps us improve (but isn't required to receive your refund).

4. How refunds are processed

Purchases are made through our checkout/launch platform and payment processor. Approved refunds are issued back to your original payment method through that platform. Processing times depend on the platform and your bank, typically 5–10 business days.

5. What's covered

The guarantee applies to eligible front-end and upgrade purchases within the refund window. Please note:

• Refunds are available within the stated window only; requests after it may not be eligible.
• We may decline refunds in cases of clear abuse, fraud, or violation of our Terms of Service (for example, refunding after extracting and using a full set of deliverables, or repeated refund abuse).
• Any commissions paid to affiliates on a refunded sale are reversed.

6. Account access after a refund

When a purchase is refunded, the related access, credits, or campaign allotments granted by that purchase are removed.

7. Chargebacks

If you have a concern, please contact us first — we're happy to help and most issues are resolved quickly. Filing a chargeback without contacting us may result in suspension of access while the dispute is reviewed.

8. Contact

Support and refund requests: [email protected].

This policy works alongside our Terms of Service and Earnings & Results Disclaimer. Where the purchase platform's own buyer-protection rules are more generous, those apply.